Refund Policy

1. Gem Purchases

All Gem purchases are processed securely through Verotel. Due to the digital nature of the product, Gem purchases are generally non-refundable once Gems have been credited to your account.

2. When Refunds Are Available

We will issue a refund in the following circumstances:

• Unauthorized charges: If your payment method was used without your authorization
• Technical failures: If you were charged but Gems were not credited to your account due to a technical error
• Duplicate charges: If you were charged multiple times for the same purchase
• Service unavailability: If the Service was significantly unavailable during your subscription period

3. How to Request a Refund

To request a refund, please contact our support team at support@privateroom.me with:

• Your account email address
• Date of the purchase
• Amount charged
• Reason for the refund request

You may also use the contact form on our website.

4. Refund Processing

Approved refunds will be processed within 5-10 business days and returned to the original payment method. Refunds are processed through Verotel's billing system.

5. Spent Gems

Gems that have already been spent on content unlocks or other in-app actions cannot be refunded. If a refund is issued for a Gem purchase where some Gems have been spent, the refund amount will be adjusted accordingly.

6. Chargebacks

If you file a chargeback with your bank or credit card company instead of contacting us first, your account may be suspended. We encourage you to reach out to us first so we can resolve any issues promptly.

7. Contact

For refund requests: support@privateroom.me